Shipping & Returns

COVID-19 SHIPPING DELAYS: Please note, we may still expect some shipping delays due to COVID-19. 

STANDARD DELIVERY TIMES ARE 3 – 10 BUSINESS DAYS WITHIN AUSTRALIA.

For now, we only ship to Australia. All items will shipped via Australia post at a flat rate of $10 for standard delivery. We offer free shipping on all orders over $150. 

If there is an issue at checkout, please contact our store at 0408881677. We are happy to help with any questions. Please provide you full shipping address including area post code at check out.

RETURNS & EXCHANGE (ONLINE)

If you are dissatisfied with your purchase please advise us in writing within 5 business days of receipt of the item you have purchased. Please include the order number and the reasons why you are dissatisfied with the item. In the situation where the item you receive is faulty or not what you ordered at the time of receiving it, you will be entitled to a refund or exchange. In the case of a refund, please allow 3-5 business days for the refund to be processed.  All shipping costs to return the item to Found Traders for closer inspection, are to be paid in full by the customer. All items returned for exchange must be as per purchased, intact and in a saleable condition. Found Traders reserves the right not to accept a return or exchange. If you have simply changed your mind and the item purchased just isn’t for you then you may exchange or transfer the amount to a credit note within 2 weeks of purchase. All shipping costs to return the item to Found Traders are to be paid in full by the customer. The cost of sending a replacement item is also at the customers expense.